Client Management Overview
KPMG UK moved its staff to Microsoft Dynamics CRM. Working inside the change team, I built role-based e-learning, job aids and videos, so each group learned the part of the system it uses.
- Needs analysis, curriculum and storyboards with the subject experts, managers and change team
- Role-based modules, assessments, job aids and videos in Storyline, Captivate, iSpring and VideoScribe
- SCORM tested, deployed and published on SuccessFactors, with admin rights the client granted for that work, and shared through SharePoint