Let's make
learning...that works!

How?

Making IT

relevant, interesting and engaging

Make learning that works by following these guiding principles:

Involve everyone!

Make your Change Management plans and Communication Design an integral part of Learning and Development strategy.

Challenge traditional HR managerial hierarchies and silo (tunnel view) approach to learning and development, as this can no longer guarantee continually successful training outcomes.

Don't over analyse your learning solution churning out endless documentation - collaborative ideation brainstorms using the right tools and methods will keep dynamic permanent collaboration data footprints that can be used time and time again.

Prototype, don't storyboard

Forget PowerPoint or Word storyboards or detailed scopes. While in some cases, it is the only way to review and approve initial concepts, this is seldom useful for storyboarding the entire course. Why? Because drawings, scribbles, images and 'draft' text are prone to subjective misinterpretation, unnecessary commentary and change requests.

Do not try to fit your learning requirements into the instructional framework – let the learning solution make and break the models.

Pilot the MVP

A grand opening of an online training programme sounds nice, but in reality, this is seldom an efficient solution and effective outcome. An MVP (Minimum Viable Product) helps to understand what is working and what is not working, document initial learner behaviour, responses, feedback and what else they would like to see when the learning programme goes live.

Most importantly, piloting the MVP using focus groups gets you the real early data that can be used and analysed. With MVP, you can significantly lower the risks of overcommitting to the wrong content delivery approach or going out of budget.

Own your data

Do not outsource and give away your organisational data!

Plan to start capturing raw data as early as possible to be able to create unique algorithms. This includes all user and systems generated data such as feedback, results/scores and user details, interactions, behaviours, web and content analytics, and anything else buried deep inside server logs.

Without the continuity of incoming raw data, there's no AI, no ML and no KM!

But...

How canI help you?

Whether it is a large global rollout or mini-project, I follow the 'tested and tried' methodology. The practical way that I would apply this approach to your learning assignments is as follows:

Knowledge transfer and integration

From paper to digital, from static to interactive!

Certifications: Knowledge Management and Big Data in Business, The Hong Kong Polytechnic University.

Instructional, Visual and Technical

From ideation, brainstorming to mapping and diagramming

This stage is about extracting and documenting ideas, developing storyboards, instructional scripts and wireframing learner journeys. This is best achieved by using various collaboration tools (my favourite is miro.com).

Prototype development and MVP delivery

From prototypes to a minimal viable product!

As much as I love throwing around ideas, being outrageously creative or proposing 'disruptive' ideas, the reality is that the process and the end result has to match the technological landscape (your LMS, for example), agreed timeframes, and budgets.

Remember that instructional, visual and technical design streams should work side by side? The decisions made earlier regarding technology, authoring tools, software, LMS, frameworks - so now it's time to put all ideas into practice.

Firstly, the detailed instructional scripts need to be developed and written based on high level scoping documents or storyboards also to ensure that the learning outcomes and requirements match the overall solution.

Once the scripts are signed off by the client, the production phase begins.

I utilise the latest web technologies and use various eLearning desktop or web-based tools and software, such as Adobe Captivate, Articulate Storyline 360, Rise, Adapt, Gomo, Evolve, iSpring, VideoScribe, Rocketium, EdgeAnimate, Dreamweaver, Illustrator, KnowledgePresenter, Open edX Studio.

What follows is an agreed output of SCORM online modules and assessments. They may include interactive visual aids, video explainers and other multimedia. For the blended learning option, I may also develop off-line training materials such as Quick Guides, KitCards, User Manuals, Train-the-Trainer materials, etc.

This stage is heavily dependent on multiple QA/Review rounds. Debugging, testing, managing and uploading learning artefacts to LMS or any other system or portal - all this needs a systematic approach, effective methodology and the right tools.

Content, comms, projects and systems

From projects and systems to teams and vendors

One of the final stages can be quite tedious, evolving around multiple changes and review rounds. Still, extremely vital as the debugging, testing, uploading learning artefacts to LMS or any other system - all this needs a systematic approach, effective methodology and the right tools.

The final phase in the learning and development process is the strategic promotion and launch of your learning program.

Involving your learners in the learning creation process early usually proves to be a more effective uptake, rather than out of the blue invitation emails to 'login to our LMS".

In some cases, rather than releasing a large training programme all at once, it is advisable to run early pilot focus groups, gather feedback and continually evaluate the effectiveness, communicate findings and propose corrective actions.

I can help develop high-level comms approach plans, ensuring the instructional design and content principles are applied to communications design materials and in sync with overall learning objectives.

Rather than doing everything myself, I can also assist in managing your team or external venodrs throughout any of the planning, designing and developing stages of your learning programme.

Typically, project managers are not directly involved in actual project work. However, I found that the ability to jump in and help out makes a big difference. I have a proven track record in successfully managing projects (from research and design to implementation) and managing creative and dev teams.

Certifications: Fundamentals of Project Planning and Management, University of Virginia (Coursera).

Wait!

Do you have a Digital Learning Strategy?

Watch Our Video Presentation

Single LMS use is long gone!


However, organisations still need to manage learners, content and data.

Did you know?

To fully utilise an AI driven Learning Experience Platform takes a minimum of three years and at least 3 thousand learners would use the platform in order to generate a substantial amount of different learning records.

All your data is being collected right now, but most likely on platforms your organisation have little control of.

Do you have an issue or complex problem and are unsure where to start or who to consult with?

Sometimes complex problems may have a straightforward solution, and one simple issue can become a hindrance to cause large scale issues later on.

Let me help you with that!

I can assist you in all aspects of the structure, design, delivery and deployment of creative, strategic and learning interventions:

Learning
strategy

Defining, designing and executing scalable learning strategy and content integration solutions.

Architecture & technical ecosystem
consultancy

Advice on anything related to systems (SAAS LMS/LXP, LRS, ScormCloud, web apps, software) product environment and content delivery standards (SCORM, xAPI, LTI, cmi5). Advice on selecting and implementing open-source/commercial Learning Experience Management Systems.

BA/Planning
UX/UI

Design and Discovery workshops, wireframe and prototype development, User Interface (UI) and User Experience (UX).

LMS
Migration

Moving to another LMS? consulting and advice about systems, content, data.

Project and People
Management

Freelancer/Specialists selection and management. I can assist in managing your team or external venodrs throughout any of the planning, designing and developing stages of your learning programme. I have a proven track record in successfully managing projects (from research and design to implementation, managing design and programmer teams.

SSO
Modular

Advice on improving existing internal apps and framework for Interoperability / single sign-on. Modular programming - independent, interchangeable modules, such that each contains everything necessary to execute only one aspect of the desired functionality.

Localization
Internalization

Advice on Software, webapps and content internationalization - designing a software application so that it can be adapted to various languages and regions without engineering changes. Advice on localization - the process of adapting internationalized software for a specific region or language by translating text and adding locale-specific components.

xAPI
LRS

Let's talk about how Experience API can enhance your learning solution. Developing a Learning Record Store (LRS) from scratch? This is not a trivial undertaking - there are open source and proprietary decelerators.

Clients and Demos

Here are some of the more recent of 50+ companies I've made learning that worked... for them.


Confidence-Building Measures Explainer

Part of the OSCE Cyber/ICT security CBMs online course.

Details:

  • Instructional Writing
  • Storyboarding
  • Custom Interactivity, Animations, Explainers
  • Audio/Video editing
  • Client: OSCE
  • Audience: all OSCE staff and mission members
  • Date: February, 2020
  • Technology: Open edX Studio VideoScribe Text To Speech
OSCE Learning Platform

Online Security Management course

This learning programme consist of 10 core modules and required a full cycle end-to-end learning development:

  • 1. Instructional Strategy
  • 2. Learning design and Learner Journey Wireframe
  • 3. Instructional Writing
  • 4. Storyboarding
  • 5. Visual Design (Templates, Graphics, Images)
  • 6. Custom Interactivity, Animations, Explainers
  • 7. Audio/Video editing
  • 8. Pre-test and Post-test Assessment Design

  • Client: OSCE
  • Audience: all OSCE staff and mission members
  • Date: February, 2020
  • Technology: Storyline 360 Illustrator JavaScript SCORM 2004 Talent LMS
OSCE Website

UNECE eTIR Website

The OSCE's Economic and Environmental Activities Economic Governance Unit (OCEEA/EGU), in partnership with the UNECE, has engaged me as an international expert to design and develop a customisable and flexible web portal (etir.org). The Drupal framework was chosen to design a front-end website (promoting eTIR services) and develop custom nodes for administering, distributing and managing media, technical artefacts and documentation. Working closely with various UNECE/UN/OSCE stakeholders, the process and task included:

  • Website scope and technology landscape
  • - Web content scoping and writing
  • - Information architecture outline, wireframe creations (UX)
  • - Producing initial designs, themes and templates, (UI)
  • -Coding/Development/integration (Git/UN servers)
  • - Media design/development/integration (Social media, video content, etc)
  • - Testing/QA and Support documentation

  • Client: UNECE
  • Date: 2020-2021
  • Technology and Tools: Drupal 8 CSS3/HTML5 GIT Dreamweaver Illustrator
Launch Project

eTIR website launch promotional video

The TIR Convention, which was launched in 2003 as the “eTIR Project”, was aimed at providing an exchange platform for all actors (Customs authorities, TIR carnet holders and guarantee chains) involved in the TIR system, known as the “eTIR international system”. In the wake of the COVID-19 health crisis, the UN/UNECE, with the support from OSCE, realized that the digitalization of transport and transit documents is a critical part of providing solutions leading to a growing number of countries interested to be part of the eTIR international system.

Details:

  • Storyboarding
  • Graphic Visuals
  • Audio/Video editing
  • Client: OSCE/UNECE
  • Audience: all The OSCE's Economic and Environmental Activities Economic Governance Unit (OCEEA/EGU), in partnership with the UNECE
  • Date: February, 2021
  • Technology: Adobe Premiere Illustrator
Launch Project

'Advanced Learning World' Website

Website designed for the Advanced Learning World educational company in Riyadh, Saudi Arabia.

  • Website scope and technology landscape
  • - Web content scoping and writing
  • - Information architecture outline, wireframe creations (UX)
  • - Producing initial designs, themes and templates, (UI)
  • - Coding/Development/integration
  • - Media design/development/integration (Social media, video content, etc)

  • Client: ALC
  • Date: 2019-2020
  • Technology and Tools: Bootstrap CSS3/HTML5 GIT Dreamweaver Illustrator
Launch Website

'Advanced Learning Company' Website

Website designed for the Advanced Learning World educational company in Riyadh, Saudi Arabia.

  • Website scope and technology landscape
  • - Web content scoping and writing
  • - Information architecture outline, wireframe creations (UX)
  • - Producing initial designs, themes and templates, (UI)
  • - Coding/Development/integration
  • - Media design/development/integration (Social media, video content, etc.)

  • Client: ALC
  • Date: 2015-2016
  • Technology and Tools: Bootstrap CSS3/HTML5 GIT Dreamweaver Illustrator
Launch Website

Forum for Security Co-operation Programme

The OSCE "Forum for Security Co-operation Programme" has been developed to increase the knowledge of the OSCE participating States (pS), point of contacts in Capitals (POCs) and OSCE Executive Structures about the politico-military dimension of the organization, entailing the broad and diverse agenda of the Forum for Security and Co-operation (FSC).

Details:

  • Instructional Writing
  • Storyboarding
  • Custom Interactivity, Animations, Explainers
  • Audio/Video editing
  • Client: OSCE
  • Audience: all OSCE staff and mission members
  • Date: February, 2020
  • Technology: Open edX Studio Synthesia Adobe Premiere
OSCE Learning Platform

Forum for Security Co-operation Programme

The OSCE "Forum for Security Co-operation Programme" has been developed to increase the knowledge of the OSCE participating States (pS), point of contacts in Capitals (POCs) and OSCE Executive Structures about the politico-military dimension of the organization, entailing the broad and diverse agenda of the Forum for Security and Co-operation (FSC).

Details:

  • Instructional Writing
  • Storyboarding
  • Custom Interactivity, Animations, Explainers
  • Audio/Video editing
  • Client: OSCE
  • Audience: all OSCE staff and mission members
  • Date: February, 2020
  • Technology: Open edX Studio Synthesia Adobe Premiere
OSCE Learning Platform

FOD & Safety Awareness refresher

The course for Marshall ADG to raise or refresh the awareness of the dangers of Foreign Object Debris (FOD) and the elements that feed into Safety.

Details:

  • Instructional Writing
  • Storyboarding
  • Custom Interactivity, Animations, Explainers
  • Audio/Video editing
  • Client: Marshall Centre
  • Date: 2021
  • Technology: Articulate Rise Synthesia Adobe Premiere

Custom Articulate Storyline 360 interaction

Part of the

Details:

  • Instructional Writing
  • Storyboarding
  • Custom Interactivity, Animations, Explainers
  • Audio/Video editing
  • Client: KPMG
  • Date: 2021
  • Technology: Articulate Rise Synthesia Adobe Premiere

Custom Articulate Storyline 360 interaction

Part of the

Details:

  • Instructional Writing
  • Storyboarding
  • Custom Interactivity, Animations, Explainers
  • Audio/Video editing
  • Client: OSCE
  • Audience: all OSCE staff and mission members
  • Date: February, 2020
  • Technology: Articulate Storyline 360

Interaction: Clean Tanker Routes

Interactive explainer showing the learner numerous global cargo shipping routes. Shipping routes are called the Baltic indices (managed by The Baltic Exchange) which are an assessment of the price of moving the major raw materials by sea. There are six Clean Tanker (BCTI) routes. They all have assigned specific codes and specific type of cargo ships have precise routes to follow.

Details:

  • Research
  • Storyboarding
  • UX/UI Design
  • Client: Clarksons Platou
  • Audience: Clarksons global staff
  • Date: 2015-2016
  • Technology: EdgeAnimate Illustrator Captivate

Client Management Overview

The Microsoft Dynamics CRM migration learning programme consisted multiple core modules customised for various roles determined by function and capability.

  • Discovery - gather, document and sort existing information and knowledge in collaboration with Subject Matter Experts, stakeholders, managers and senior-level leaders; mapping requirements, storyboarding ideas, instructional and technical writing and documentation; performing Training Needs Analysis, developing course and training curriculum.
  • Design high-level visual design concepts (templates, interfaces, navigation, interactions, user journeys). Produce instructionally sound materials in various formats (visualisations, video, storytelling).
  • Deploy, administer and manage learning assets across LMS, LRS, Apps, SharePoint portals and the Web (SuccessFactors, SharePoint).
  • Develop highly engaging learning assets, self-paced assignments, assessments, job aids, multimedia visual aids, reference materials, etc. to support learning at scale. (Storyline, Captivate, iSpring, VideoScribe)

  • Client: KPMG
  • Audience: UK internal staff
  • Date: 2016-2018
  • Technology: Storyline 360 SuccessFactors iSpring VideoScribe SharePoint

“TRAINEE BROKER PROGRAMME”

The course consisted of 20 units of competency, including assessments, customised learning interactions and interactive visual aids. It was delivered to 1379 employees in 46 offices across the globe. Provided development and design services for:

  • 1. instructional materials (writing, QA, ID)
  • 2. online modules, assessments and interactive visual aids (Captivate/HTML5/CSS3, Bootstrap and jQuery).
  • 3. off-line training materials for the learners and trainers (PP’s, QRG’s, Manuals, etc.)

  • Client: Clarksons Platou
  • Audience: Clarksons global staff
  • Date: 2015-2016
  • Technology: Adobe Captivate Adobe Captivate LMS iSpring VideoScribe SharePoint

Knowledge visualization App

Custom developed knowledge visualization application based on Arbor graph visualization library. Capable of handling complex data and content configurations.

  • Client: Clarksons Platou
  • Audience: Clarksons global staff
  • Date: 2015-2016
  • Technology: JQuery HTML5 Arbor VideoScribe

Keep Them Safe (KTS) Reforms Programme

Working for the NSW Department of Family and Community Services, I have developed online courses that provide information & guidance around the key reforms outlined in the NSW Government's Keep Them Safe initiative. This Programme consists of 9 modules that cover some of the major legislative changes to child protection in NSW. The self-paced modules are interactive and engaging; with the opportunity to test your knowledge and practice your skills with case studies. This sample module is an overview of the key legislative changes to child protection in NSW as part of Keep Them Safe reforms.

  • Instructional Design/Writing: mapping requirements, existing source materials, gathering information and technical data from various business units; capturing the knowledge and converting raw subject matter to instructionally sound and coherent content to produce multi-skill/up-skill online training programs.
  • Visual Design: designing of learner's user interfaces and online learning templates adhering to brand identity guides.
  • Authoring: Captivate authoring, audio production and custom learning interactions.
Launch NGO Learning Centre

Abbreviation/Glossary App

Custom developed Abbreviation Glossary web application featuring various data and user display configurations. It works like an online dynamic dictionary - it quickly finds and displays abbreviations, definitions, glossary terms. The application offers the search of the same through scrolling to the correct abbreviation and/or searching it from the search bar. Furthermore it can show the meaning and detailed descriptions of each abbreviation and can display and filter abbreviations via categories.

  • Client: Clarksons Platou
  • Audience: Clarksons global staff
  • Date: 2015-2016
  • Technology: JQuery HTML5

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